Bilingual Patient Experience Advocate

Gastro Health; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Gastro Health is seeking a Patient Relations Representative in Alabama to ensure positive patient experiences and high-quality service. You will handle inquiries, resolve concerns, and communicate about clinical services with empathy and professionalism.

The ideal candidate has 2+ years as a medical assistant, a high school diploma or GED, and bilingual English/Spanish skills. AAMA certification is preferred, and you will support admissions, referrals, and patient communications across our

Qualifications

• 2+ years of experience as a medical assistant.
• High school diploma or GED equivalent.
• AAMA certification preferred.
• Bilingual English/Spanish required.

Responsibilities

• Answer incoming calls and route to appropriate staff.
• Schedule, confirm, and cancel appointments.
• Verify health plan benefits and obtain authorizations.
• Assist patients with questions about procedures.
• Obtain medical records from doctors and hospitals.
• Assist with referrals and entering demographics.
• Process prescriptions and lab results as needed.
• Maintain patient confidentiality and provide compassionate service.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or GED

AAMA certification preferred

Job description

Gastro Health is seeking a Patient Relations Representative in Alabama to ensure positive patient experiences and high-quality service. You will handle inquiries, resolve concerns, and communicate about clinical services with empathy and professionalism.

The ideal candidate has 2+ years as a medical assistant, a high school diploma or GED, and bilingual English/Spanish skills. AAMA certification is preferred, and you will support admissions, referrals, and patient communications across our