Bilingual Patient Experience Advocate II

AltaMed; Commerce (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plan

Flexible Spending Accounts

Paid Time Off & Holidays

Paid CME Days

Tuition Reimbursement Program

Career Advancement & Development

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed is seeking a Patient Services Advocate to welcome patients and manage front office needs with compassion and professionalism. This role supports the health care team by delivering patient-focused service and effective communication to ensure a smooth, respectful experience for every visitor.

The ideal candidate has a high school diploma, 1–2 years in customer service or front desk roles, and is bilingual (English/Spanish/Mandarin/Cantonese) plus a valid BLS certification or higher.

Qualifications

• High School diploma or equivalent is required.
• 1–2 years of customer service or receptionist experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA or Red Cross guidelines.

Responsibilities

• Welcome and attend to needs of all patients to create a positive front office experience.
• Manage patient expectations with compassion and respect as part of the care team.
• Demonstrate excellent communication and problem-solving skills in daily interactions.

Skills

Customer service

Front desk

Communication

Education

High School diploma or equivalent

Job description

AltaMed is seeking a Patient Services Advocate to welcome patients and manage front office needs with compassion and professionalism. This role supports the health care team by delivering patient-focused service and effective communication to ensure a smooth, respectful experience for every visitor.

The ideal candidate has a high school diploma, 1–2 years in customer service or front desk roles, and is bilingual (English/Spanish/Mandarin/Cantonese) plus a valid BLS certification or higher.