Bilingual Front Desk Patient Services Advocate II

AltaMed Health Services Corporation; West Covina (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings with company

Paid Time Off & Holidays

Paid CME Days

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus

Job summary

AltaMed Health Services Corporation in California seeks a Patient Services Advocate to welcome patients and ensure a positive front office experience. You will support delivery of patient-focused care through effective communication and problem solving.

The role requires a high school diploma and 1–2 years of customer service experience, with strong preference for bilingual candidates in English/Spanish/Mandarin/Cantonese. A valid BLS is required.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in customer service, greeter, or receptionist.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A valid BLS certification or higher per AHA/Red Cross guidance.

Responsibilities

• Welcome and attend to the needs of all patients.
• Create a positive front office patient experience by managing expectations with compassion and respect.
• Assist in delivering patient-focused care through excellent communication and problem solving.

Skills

Bilingual English/Spanish/Mandarin/C:​

Education

High School diploma or equivalent

Job description

AltaMed Health Services Corporation in California seeks a Patient Services Advocate to welcome patients and ensure a positive front office experience. You will support delivery of patient-focused care through effective communication and problem solving.

The role requires a high school diploma and 1–2 years of customer service experience, with strong preference for bilingual candidates in English/Spanish/Mandarin/Cantonese. A valid BLS is required.