Bilingual Patient Experience Advocate (Front Desk)

AltaMed Health Services Corp; Anaheim (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans with a

Flexible Spending Accounts

Paid Time Off & Holidays

Paid CME Days

Job summary

AltaMed Health Services Corporation is seeking a Patient Services Advocate to warmly welcome patients and support a positive front-office experience. You will assist in coordinating patient needs and communicate clearly to ensure respectful, efficient care.

The role emphasizes compassionate service, effective problem-solving, and collaboration with the health care team to deliver patient-focused care in a busy clinic environment.

Qualifications

• High School diploma or equivalent required.
• Minimum of 1 to 2 years of experience as a customer service agent, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A valid BLS certification or higher following AHA/Red Cross guidelines is required.

Responsibilities

• Welcome and attend to the needs of all patients.
• Create a positive front office patient experience by managing expectations with compassion and respect.
• Assist in delivery of patient-focused care through effective communication and problem-solving.

Skills

Customer service experience

Bilingual English/Spanish

Bilingual Mandarin/Cantonese

Communication skills

Education

High School diploma or equivalent

Tools

BP monitoring?

Job description

AltaMed Health Services Corporation is seeking a Patient Services Advocate to warmly welcome patients and support a positive front-office experience. You will assist in coordinating patient needs and communicate clearly to ensure respectful, efficient care.

The role emphasizes compassionate service, effective problem-solving, and collaboration with the health care team to deliver patient-focused care in a busy clinic environment.