Bilingual Patient Experience Advocate - Front Desk

AltaMed Health Services Corporation; Commerce (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services Corp. in California seeks a Patient Services Advocate to warmly welcome patients and manage front office needs, delivering a positive, respectful experience while coordinating with the care team.

The role requires a high school diploma, 1–2 years in customer service, and bilingual abilities; BLS certification preferred. Compensation is $25.00–$29.38 hourly, with comprehensive benefits and opportunities for growth.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in customer service, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher following AHA/Red Cross guidelines.

Responsibilities

• Welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations with compassion and respect.
• Functions as a member of the health care team by assisting in the delivery of patient-focused care with excellent communication and problem-solving skills.

Skills

Customer service

Front desk

Bilingual

BLS certification

Education

High School diploma or equivalent

Job description

AltaMed Health Services Corp. in California seeks a Patient Services Advocate to warmly welcome patients and manage front office needs, delivering a positive, respectful experience while coordinating with the care team.

The role requires a high school diploma, 1–2 years in customer service, and bilingual abilities; BLS certification preferred. Compensation is $25.00–$29.38 hourly, with comprehensive benefits and opportunities for growth.