Bilingual Patient Concierge & Portal Specialist

El Rio Community Health Center; Williams (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Elk Ridge Community Health Center in Williams, AZ, seeks a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and assist with scheduling and referrals within HIPAA guidelines.

The role emphasizes accurate data entry in the EHR, coordination of appointments, and ensuring financial transactions are handled for services rendered, while supporting the clinic's mission to provide affordable, accessible healthcare.

Qualifications

• Greet patients and check in/out.
• Explain insurance benefits within HIPAA rules.
• Coordinate with providers and clinic staff as needed.

Responsibilities

• Greets and check-in patients, verify demographics and insurance documents.
• Schedules Telehealth and other appointments as needed.
• Answers phones, makes appointments and follows up for providers.
• Sorts and distributes mail daily.
• Confirms accuracy of documents for the assigned provider.
• Maintains updated knowledge of local and organizational programs.

Skills

Customer service

HIPAA compliance

Education

High School Diploma or GED

Fingerprint clearance card

Tools

EHR/Practice Management System

Job description

Elk Ridge Community Health Center in Williams, AZ, seeks a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and assist with scheduling and referrals within HIPAA guidelines.

The role emphasizes accurate data entry in the EHR, coordination of appointments, and ensuring financial transactions are handled for services rendered, while supporting the clinic's mission to provide affordable, accessible healthcare.