Bilingual Patient Relations Specialist (Spanish/English)

El Rio; Flagstaff (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Elk Ridge Community Health seeks a Patient Relations Representative for the Elk Ridge facility in Flagstaff. The role involves greeting patients, updating the portal, verifying demographics and insurance, and securing referrals and health records.

You will schedule Telehealth and internal appointments while maintaining accurate data in the EHR system. Ideal candidates will be bilingual (English/Spanish) and able to navigate HIPAA-compliant processes, with a High School Diploma or GED and

Qualifications

• High School Diploma or GED required.
• Current Level I fingerprint clearance card or ability to obtain within seven working days.
• Bilingual (English/Spanish) preferred or required.

Responsibilities

• Greet patients and check-in; monitor patient portal and update demographics.
• Verify insurance, referrals, and enter data into the EHR system.
• Schedule appointments, respond to calls, and manage provider schedules.
• Provide back-up support on insurance follow-ups and referrals; handle mail daily.
• Maintain knowledge of local programs and assist with forms as needed.
• Follow HIPAA guidelines and ensure compliance in communications.

Skills

Bilingual English/Spanish

Education

High School Diploma Or GED

Job description

Elk Ridge Community Health seeks a Patient Relations Representative for the Elk Ridge facility in Flagstaff. The role involves greeting patients, updating the portal, verifying demographics and insurance, and securing referrals and health records.

You will schedule Telehealth and internal appointments while maintaining accurate data in the EHR system. Ideal candidates will be bilingual (English/Spanish) and able to navigate HIPAA-compliant processes, with a High School Diploma or GED and