Patient Relations & Scheduling Coordinator

El Rio; Lake Havasu City (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Elk Ridge Community Health in Lake Havasu City, AZ is seeking a Patient Relations Representative to greet patients, monitor the patient portal, verify demographics and insurance, and manage referrals within HIPAA guidelines.

The role involves scheduling, data entry in the EHR, and back-up office support while ensuring accurate patient records and professional communication with staff and patients.

Qualifications

• Greet patients and collect demographics and insurance information.
• Maintain accurate data in the EHR/PM system.
• Explain insurance benefits within HIPAA guidelines.

Responsibilities

• Greet and check-in patients, verify demographics and insurance.
• Monitor patient portal and schedule telehealth or internal appointments.
• Answer phones, schedule follow-ups and route messages.
• Scan documents daily and support referrals and billing follow-ups.
• Maintain compliance and update clinic staff on system changes.

Skills

Customer service

Communication

Bilingual English/Spanish

Data entry

Microsoft Office

Education

High School Diploma

GED

Tools

MS Office

Job description

Elk Ridge Community Health in Lake Havasu City, AZ is seeking a Patient Relations Representative to greet patients, monitor the patient portal, verify demographics and insurance, and manage referrals within HIPAA guidelines.

The role involves scheduling, data entry in the EHR, and back-up office support while ensuring accurate patient records and professional communication with staff and patients.