Bilingual Patient Relations & Scheduling Specialist

El Rio

Kingman, Northern (AZ, KY)

Hybrid

USD 35,000 - 54,000

Full time

7 days ago

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Job summary

Elk Ridge Community Health in Kingman, AZ is seeking a Patient Relations Representative to greet patients, verify demographics, manage the patient portal, and schedule follow-ups. The role includes handling insurance information, collecting balances and assisting with referrals, while maintaining HIPAA compliance.

Bilingual English/Spanish is preferred, with Level I fingerprint clearance and strong communication skills.

Qualifications

High School Diploma Or G.E.D. required.
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Responsibilities

Greet patients; monitor the patient portal; verify demographics and insurance; secure referral information and health records as needed.
Check in and check out patients; schedule follow up appointments; enter data into EHR System.
Answer phones; make appointments and follow-ups; direct calls and take messages for providers and clinic staff.
Maintain updated knowledge of local programs and update forms as needed.
Follows HIPAA compliant parameters and ensures quality patient care.