Bilingual Patient Access Specialist (Spanish/English)

Norton Healthcare; Whitner (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coordinator to support patient experience across the Norton Healthcare system. The role involves scheduling appointments for primary care and specialty services, acting as a liaison between patients and physician offices, and handling high-volume requests with teamwork and flexibility.

The ideal candidate has at least one year of customer service experience with external/internal customers and may be bilingual in Spanish and English.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service

Bilingual (Spanish & English)

Job description

Norton Healthcare is seeking an Access Center Coordinator to support patient experience across the Norton Healthcare system. The role involves scheduling appointments for primary care and specialty services, acting as a liaison between patients and physician offices, and handling high-volume requests with teamwork and flexibility.

The ideal candidate has at least one year of customer service experience with external/internal customers and may be bilingual in Spanish and English.