Bilingual Access Center Coordinator - Patient Scheduling

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coordinator to ensure a positive patient experience across our system. The role involves scheduling appointments, serving as a liaison between patients and physician offices, and managing high-volume workload with a team-focused approach.

Requirements include at least 1 year of customer service experience with external or internal customers; bilingual Spanish/English is preferred.

Qualifications

• 1 year of customer service experience with external and/or internal customers

Responsibilities

• Scheduling medical provider appointments for patients within primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service

Bilingual Spanish/English

Job description

Norton Healthcare is seeking an Access Center Coordinator to ensure a positive patient experience across our system. The role involves scheduling appointments, serving as a liaison between patients and physician offices, and managing high-volume workload with a team-focused approach.

Requirements include at least 1 year of customer service experience with external or internal customers; bilingual Spanish/English is preferred.