Coordinator, Norton Children's Medical Group Access Center, 8:30a-5p

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Norton Healthcare, Inc. is seeking an Access Center Coordinator to ensure a smooth patient experience across the Norton Healthcare system.

The role involves coordinating appointments, acting as a liaison between patients and physician offices, and managing high-volume requests while coordinating with clinical protocols. We value experience in customer service and, ideally, bilingual Spanish/English speakers with some medical office exposure.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Skills

Customer service

Bilingual Spanish/English

Job description

Responsibilities

Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities:

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office