Bilingual Patient Access Coordinator

Norton Healthcare; Louisville (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coordinator to schedule medical provider appointments across primary care and specialty offices. The role requires coordinating based on clinical protocols, availability, and payer source, and functioning as a reliable liaison for patients and physician offices.

The position emphasizes teamwork and flexibility to deliver quality patient care in a high-volume environment, handling inbound/outbound calls and electronic requests while supporting

Qualifications

• One year customer service experience with external and/or internal customers.
• Bilingual in Spanish & English preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Skills

Customer service

Bilingual Spanish & English

Teamwork

Job description

Norton Healthcare is seeking an Access Center Coordinator to schedule medical provider appointments across primary care and specialty offices. The role requires coordinating based on clinical protocols, availability, and payer source, and functioning as a reliable liaison for patients and physician offices.

The position emphasizes teamwork and flexibility to deliver quality patient care in a high-volume environment, handling inbound/outbound calls and electronic requests while supporting