Bilingual Patient Access & Scheduling Coordinator

Norton Healthcare; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Norton Healthcare in Louisville, KY seeks an Access Center Coordinator to support patient access across the system. The role includes scheduling appointments and serving as a liaison between patients and physicians. You will work 4–10 hour shifts, Monday through Friday with Tuesdays off, and bilingual Spanish and English is preferred.

On-the-job training is provided. This position emphasizes teamwork, responsive patient service, and contributing to Norton’s mission and values in delivering

Qualifications

• One year of customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred (spoken).
• One year of experience in a medical office is a plus.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service experience

Job description

Norton Healthcare in Louisville, KY seeks an Access Center Coordinator to support patient access across the system. The role includes scheduling appointments and serving as a liaison between patients and physicians. You will work 4–10 hour shifts, Monday through Friday with Tuesdays off, and bilingual Spanish and English is preferred.

On-the-job training is provided. This position emphasizes teamwork, responsive patient service, and contributing to Norton’s mission and values in delivering