Bilingual Patient Access Specialist

Norton Healthcare; Whitner (KY); On-site; USD 33,000 - 48,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coordinator to support patient experience across the health system. The role involves scheduling medical provider appointments, coordinating per protocols and payor sources, and acting as a liaison between patients and physician offices.

The position requires at least one year of customer service experience with external and/or internal customers. Bi-lingual in Spanish and English is preferred, with potential prior medical office experience to

Qualifications

• One year of customer service experience with external and/or internal customers.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service

Bilingual Spanish/English

Job description

Norton Healthcare is seeking an Access Center Coordinator to support patient experience across the health system. The role involves scheduling medical provider appointments, coordinating per protocols and payor sources, and acting as a liaison between patients and physician offices.

The position requires at least one year of customer service experience with external and/or internal customers. Bi-lingual in Spanish and English is preferred, with potential prior medical office experience to