Bilingual Medical Access Center Scheduler

Norton Healthcare; Whitner (KY); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Norton Healthcare in Kentucky is seeking an Access Center Coordinator to support patient experiences across the Norton system. The role involves coordinating appointments and serving as a liaison between patients and physician offices to ensure timely access to care.

The ideal candidate has at least one year of customer service experience, is bilingual in Spanish and English, and can thrive in a fast-paced, team-focused environment.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English preferred.
• One year experience in a medical office.

Responsabilités

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Connaissances

Customer service

Bilingual Spanish/English

Phone etiquette

Description du poste

Norton Healthcare in Kentucky is seeking an Access Center Coordinator to support patient experiences across the Norton system. The role involves coordinating appointments and serving as a liaison between patients and physician offices to ensure timely access to care.

The ideal candidate has at least one year of customer service experience, is bilingual in Spanish and English, and can thrive in a fast-paced, team-focused environment.