Coordinator, Norton Medical Group Access Center, 8:30a-7p

Norton Healthcare; Whitner (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Norton Healthcare in Kentucky is seeking an Access Center Coordinator to support patient experiences across the Norton system. The role involves coordinating appointments and serving as a liaison between patients and physician offices to ensure timely access to care.

The ideal candidate has at least one year of customer service experience, is bilingual in Spanish and English, and can thrive in a fast-paced, team-focused environment.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Skills

Customer service

Bilingual Spanish/English

Phone etiquette

Job description

Responsibilities

This position will work 4 - 10 hour shifts, Monday-Friday OFF on Tuesdays. Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities:

• Scheduling medical provider appointments for patients within medical primary care and specialty offices

• Scheduling appropriately based upon clinical protocols, availability, and payor source

• Acting as a liaison between patients and physician offices

• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care

• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests

• Supporting physician offices through management of designated work-queues

• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training.If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred

• One year experience in a medical office