Bilingual Patient Access Specialist

Norton Healthcare; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coordinator in Louisville to coordinate patient access and scheduling across primary care and specialty services. The role involves coordinating appointments, communicating with patients and physician offices, and managing high-volume call and electronic requests to ensure a smooth patient experience.

The position emphasizes bilingual English/Spanish communication, teamwork, and flexibility to deliver quality care within a fast-paced environment.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Skills

Customer service

Job description

Norton Healthcare is seeking an Access Center Coordinator in Louisville to coordinate patient access and scheduling across primary care and specialty services. The role involves coordinating appointments, communicating with patients and physician offices, and managing high-volume call and electronic requests to ensure a smooth patient experience.

The position emphasizes bilingual English/Spanish communication, teamwork, and flexibility to deliver quality care within a fast-paced environment.