Bilingual Patient Access Coordinator: Scheduling & Liaison

Norton Healthcare; Whitner (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coordinator to ensure smooth patient experiences across the system. This role focuses on scheduling, coordinating between patients and offices, and maintaining high-quality service in a fast-paced environment.

Responsibilities include scheduling medical provider appointments, triaging based on protocols and availability, handling inbound/outbound requests, and supporting physician offices through busy queues while delivering courteous, accurate

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service

Bilingual Spanish-English

Communication skills

Job description

Norton Healthcare is seeking an Access Center Coordinator to ensure smooth patient experiences across the system. This role focuses on scheduling, coordinating between patients and offices, and maintaining high-quality service in a fast-paced environment.

Responsibilities include scheduling medical provider appointments, triaging based on protocols and availability, handling inbound/outbound requests, and supporting physician offices through busy queues while delivering courteous, accurate