Bilingual Patient Access & Scheduling Specialist

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Norton Healthcare, Inc. is seeking an Access Center Coordinator to ensure a smooth patient experience across the Norton Healthcare system.

The role involves coordinating appointments, acting as a liaison between patients and physician offices, and managing high-volume requests while coordinating with clinical protocols. We value experience in customer service and, ideally, bilingual Spanish/English speakers with some medical office exposure.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Skills

Customer service

Bilingual Spanish/English

Job description

Norton Healthcare, Inc. is seeking an Access Center Coordinator to ensure a smooth patient experience across the Norton Healthcare system.

The role involves coordinating appointments, acting as a liaison between patients and physician offices, and managing high-volume requests while coordinating with clinical protocols. We value experience in customer service and, ideally, bilingual Spanish/English speakers with some medical office exposure.