Bilingual Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a call center professional to direct patient access by answering and processing a high volume of incoming calls. You will triage, schedule, and verify patient information to ensure efficient appointment management.

The role emphasizes strong communication, accurate data entry, and adherence to protocols to support multiple providers and care teams in a busy health system.

Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Uses phone scripts and guidelines for triaging calls to determine appointment type and urgency.
• Schedules appointments using centralized scheduling system and verifies patient information.

Skills

Strong typing

Bilingual communication

Customer service

Problem solving

Written communications

Oral communications

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Beth Israel Lahey Health is seeking a call center professional to direct patient access by answering and processing a high volume of incoming calls. You will triage, schedule, and verify patient information to ensure efficient appointment management.

The role emphasizes strong communication, accurate data entry, and adherence to protocols to support multiple providers and care teams in a busy health system.