Bilingual Patient Access & Revenue Specialist

Emerus Holdings, Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a Patient Access Specialist to act as a liaison between patients, payers, and health care teams. You will collect demographic data, verify insurance, and secure payments to maximize hospital reimbursement.

Responsibilities include ensuring proper patient identification, handling registrations, obtaining authorizations, and assisting with transfers. Strong customer service, English fluency, and MS Office skills are required; bilingual in English/Spanish is needed

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience in health care preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of HMO, PPO, POS, Medicare, Medicaid payors required.
• Basic understanding of medical terminology.
• Excellent customer service.
• MS Office (Word, Excel, Outlook) familiarity preferred.
• English fluency required; bilingual English/Spanish in El Paso market.

Responsibilities

• Maintain EMTALA, DNV, HIPAA compliance in Admissions and medical records handling.
• Provide excellent customer service by understanding customers and building relationships.
• Identify and triage patients for safety upon arrival at hospital.
• Answer calls professionally; record messages and relay to staff.
• Obtain signatures on required forms and consents.
• Enter complete demographic information to facilitate revenue cycle processing.
• Verify insurance benefits and correct payor/plan in system.
• Obtain insurance authorizations where applicable.
• Pursue collections at time of service to maximize cash collections.
• Scan registration and clinical docs; maintain medical records.
• Coordinate patient transfers to other hospitals when needed.
• Respond to medical record requests from patients, physicians, hospitals.
• Maintain cash drawer per policies; log payments, transfers, admissions.
• Maintain visitor/vendor log.

Job description

Emerus Holdings, Inc. is seeking a Patient Access Specialist to act as a liaison between patients, payers, and health care teams. You will collect demographic data, verify insurance, and secure payments to maximize hospital reimbursement.

Responsibilities include ensuring proper patient identification, handling registrations, obtaining authorizations, and assisting with transfers. Strong customer service, English fluency, and MS Office skills are required; bilingual in English/Spanish is needed