Bilingual Patient Access & Registration Specialist

Emerus; New Freedom (York County); On-site; USD 25,000 - 36,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a Patient Access Specialist to liaison between patients, payers, and care teams. You will verify demographics, secure payments, and maximize hospital reimbursement while delivering excellent customer service.

The role requires accuracy in data entry, familiarity with insurance plans, and the ability to triage and identify patients upon arrival. EMTALA/HIPAA knowledge is essential; bilingual ability enhances opportunities in specific markets.

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification in health care setting preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) required.
• Fluency in English; Spanish required in the El Paso market.
• MS Office (Word, Excel, Outlook) strongly preferred.
• Excellent customer service and communication skills.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all regulations in Admissions and medical records.
• Provide excellent customer service by understanding customers and building relationships.
• Identify and triage patients upon arrival to ensure safety.
• Answer telephone professionally and relay messages to staff.
• Obtain signatures on forms and consents as required.
• Enter complete demographic information to facilitate revenue cycle.
• Verify insurance benefits and correct payer and plan in system.
• Obtain insurance authorizations where applicable.
• Pursue collections at time of service in a customer-friendly manner.
• Scan and file registration and clinical documents.
• Coordinate patient transfers to other hospitals when needed.
• Respond to medical record requests from patients and providers.
• Maintain cash drawer per policies.
• Log all patients, payments, transfers and admissions.
• Maintain visitor/vendor log.
• Keep front desk and areas clean and organized.

Skills

Customer service

English fluency

Spanish language

MS Office

Insurance verification

HIPAA compliance

Medical terminology

Communication skills

Education

High School Diploma or GED

Job description

Emerus Holdings, Inc. is seeking a Patient Access Specialist to liaison between patients, payers, and care teams. You will verify demographics, secure payments, and maximize hospital reimbursement while delivering excellent customer service.

The role requires accuracy in data entry, familiarity with insurance plans, and the ability to triage and identify patients upon arrival. EMTALA/HIPAA knowledge is essential; bilingual ability enhances opportunities in specific markets.