Patient Access & Revenue Liaison

Baylor Scott & White Health LLC; Willow Park (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Emerus is seeking a Patient Access Specialist to serve as the liaison between patients, payers, and the health care team. You will obtain demographic information, verify insurance, and support revenue cycle processes while delivering exceptional customer service.

Responsibilities include upfront data entry, authorization handling, cash handling, and coordinating patient transfers as needed. A high school diploma and healthcare registration experience are preferred; bilingual English/Spanish is a

Qualifications

• High school diploma or GED required.
• 2 years of patient registration and insurance verification in healthcare preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service.
• MS Office proficiency preferred.
• English fluency; bilingual in English & Spanish required in the El Paso market.
• Act 33/Act 73 clearances for PA are needed in Pennsylvania.

Responsibilities

• Maintain EMTALA, DNV, HIPAA compliance and other regulations in Admissions and medical records handling.
• Provide excellent customer service and build quality relationships with customers.
• Identify and triage patients on arrival to protect patient safety.
• Answer calls, record messages, and communicate with medical staff.
• Obtain signatures on forms and consents.
• Enter complete demographic information to facilitate revenue cycle processing.
• Verify insurance benefits and confirm correct payor and plan in the system.
• Obtain required insurance authorizations as applicable.
• Pursue collections at the time of service to maximize cash flow.
• Scan registration and clinical documents into the system and maintain records.
• Assist with transferring patients between hospitals when needed.
• Respond to medical record requests from patients, physicians, and hospitals.
• Maintain cash drawer per policy and log all patients, payments, transfers, and admissions.
• Maintain visitor/vendor log.
• Maintain a clean front desk and waiting areas; handle deliveries and mail.
• Notify appropriate personnel of malfunctioning equipment or maintenance needs.
• Attend staff meetings and assist medical staff as required.
• Perform additional duties as assigned.

Skills

Excellent customer service

MS Office proficiency

Bilingual English/Spanish

Fluency in English

HIPAA compliance knowledge

Education

High School Diploma or GED

Tools

MS Office

Job description

Emerus is seeking a Patient Access Specialist to serve as the liaison between patients, payers, and the health care team. You will obtain demographic information, verify insurance, and support revenue cycle processes while delivering exceptional customer service.

Responsibilities include upfront data entry, authorization handling, cash handling, and coordinating patient transfers as needed. A high school diploma and healthcare registration experience are preferred; bilingual English/Spanish is a