Bilingual Passenger Service Agent – English/Spanish

Swissport International AG; Miami (FL); On-site; USD 24,901 - 35,465; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida. This role involves providing essential passenger services, including ticketing and baggage processing, while ensuring an optimal customer experience. Fluent communication in both English and Spanish is essential, along with a high school diploma or GED.

We value attention to detail and a passion for customer service. Join our diverse team and contribute to our mission of enhancing the aviation experience for millions of passengers.

Qualifications

• Passionate about customer service with relevant work experience.
• Excellent written and verbal communication skills in English and Spanish.
• Self-motivated, able to work independently and in inclement weather.

Responsibilities

• Provide passenger/customer services including reservations, ticketing, and baggage processing.
• Assist passengers with special needs and check-in processes.
• Comply with all security requirements and related procedures.

Skills

Customer service experience

Communication skills (English and Spanish)

Attention to detail

Ability to work independently

Education

High School diploma or GED equivalent

Tools

Computer reservation/ticketing software

Job description

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida. This role involves providing essential passenger services, including ticketing and baggage processing, while ensuring an optimal customer experience. Fluent communication in both English and Spanish is essential, along with a high school diploma or GED.

We value attention to detail and a passion for customer service. Join our diverse team and contribute to our mission of enhancing the aviation experience for millions of passengers.