Bilingual Passenger Service Agent – English/Portuguese

Swissport; Miami (FL); On-site; USD 45,000 - 51,000; Full time

Job summary

Swissport International AG is looking for a Passenger Service Agent in Miami, Florida. This role involves providing essential passenger services including ticketing, baggage processing, and assisting passengers with special needs.

The ideal candidate must be fluent in both English and Portuguese, possess excellent communication skills, and have a passion for customer service. This position offers a pay rate of $21.91/hr and is integral to maintaining a high standard of service in the aviation sector.

Qualifications

• Professional fluency in both English and Portuguese (written and verbal).
• Passionate about customer service with relevant work experience.
• Excellent communication skills in the specific languages.

Responsibilities

• Inspect and verify passenger documentation.
• Manage passenger baggage processing including fee calculation.
• Assist passengers with special needs during arrival and check-in.

Skills

Customer service

Fluency in English

Fluency in Portuguese

Attention to detail

Communication skills

Education

High School diploma or GED equivalent

Job description

Swissport International AG is looking for a Passenger Service Agent in Miami, Florida. This role involves providing essential passenger services including ticketing, baggage processing, and assisting passengers with special needs.

The ideal candidate must be fluent in both English and Portuguese, possess excellent communication skills, and have a passion for customer service. This position offers a pay rate of $21.91/hr and is integral to maintaining a high standard of service in the aviation sector.