Bilingual Passenger Service Agent - Check-In & VIP Support

Swissport; Miami (FL); On-site; USD 28,929 - 31,684; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida. The role involves providing excellent customer service, managing passenger documentation, and assisting with baggage processing. A professional fluency in both English and Polish is required.

Key responsibilities include issuing boarding passes, handling special passenger needs, and ensuring compliance with security regulations. The expected pay rate is $21.91/hr, and candidates should possess a High School diploma or equivalent experience.

Qualifications

• Passionate about customer service with relevant work experience.
• Ability to communicate effectively in English and Polish (written and verbal).
• Willingness to learn airline specific software.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and assist with flight interruptions.
• Manage passenger baggage processing and assist passengers with special needs.
• Comply with all security requirements and policies.

Skills

Customer service

Bilingual (English and Polish)

Communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida. The role involves providing excellent customer service, managing passenger documentation, and assisting with baggage processing. A professional fluency in both English and Polish is required.

Key responsibilities include issuing boarding passes, handling special passenger needs, and ensuring compliance with security regulations. The expected pay rate is $21.91/hr, and candidates should possess a High School diploma or equivalent experience.