Bilingual Passenger Services Agent – English & Spanish

Swissport; Chicago (IL); On-site; USD 21,707 - 30,916; Full time

Job summary

Swissport is seeking a dedicated Passenger Service Agent in Chicago, Illinois, to provide exemplary customer service to passengers. The agent will handle reservations, baggage processing, and assist passengers with special needs.

Applicants should be fluent in English and Spanish, possess a high school diploma, and have a passion for customer service. This role requires excellent communication skills and the ability to work independently. Join Swissport today and contribute to the aviation industry!

Qualifications

• Professional fluency in English and Spanish required (written and verbal).
• Passionate about customer service with relevant work experience.
• Must be able to type and learn airline specific computer software.

Responsibilities

• Provide all required passenger/customer services.
• Manage passenger baggage processing.
• Assist passengers through arrival and check-in processes.

Skills

Professional fluency in English

Professional fluency in Spanish

Excellent communication skills

Customer service experience

Education

High School diploma or GED

Tools

Airline specific computer reservation/ticketing software

Job description

Swissport is seeking a dedicated Passenger Service Agent in Chicago, Illinois, to provide exemplary customer service to passengers. The agent will handle reservations, baggage processing, and assist passengers with special needs.

Applicants should be fluent in English and Spanish, possess a high school diploma, and have a passion for customer service. This role requires excellent communication skills and the ability to work independently. Join Swissport today and contribute to the aviation industry!