Bilingual Passenger Service Agent (English/Spanish)

Swissport; Miami (FL); On-site; USD 24,901 - 35,465; Full time

Job summary

Swissport is seeking a dedicated Passenger Service Agent in Miami to provide essential customer services such as reservations, ticketing, and baggage handling. The role requires professionalism and fluency in both English and Spanish.

Ideal candidates will have a high school diploma and experience in customer service. This position offers a competitive pay rate of $21.91/hr and requires flexibility and attention to detail.

Qualifications

• Passionate about customer service with relevant work experience.
• Self-motivated and able to work independently.
• Ability to follow processes and procedures, applying a flexible approach when required.

Responsibilities

• Provide passenger/customer services including reservations, check-in, and baggage processing.
• Assist passengers with special needs and ensure compliance with security requirements.
• Operate equipment and produce required work-related documentation.

Skills

Customer service experience

Professional fluency in English and Spanish

Excellent communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Swissport is seeking a dedicated Passenger Service Agent in Miami to provide essential customer services such as reservations, ticketing, and baggage handling. The role requires professionalism and fluency in both English and Spanish.

Ideal candidates will have a high school diploma and experience in customer service. This position offers a competitive pay rate of $21.91/hr and requires flexibility and attention to detail.