Airport Passenger Services Agent (Multilingual)

Swissport International AG; Miami (FL); On-site; USD 24,901 - 35,465; Full time

Job summary

Swissport International AG is seeking a dedicated Passenger Service Agent in Miami, Florida. The role involves providing vital services including reservations, baggage processing, and special passenger assistance. Candidates must demonstrate professional fluency in English and Arabic, alongside a passion for exceptional customer service.

This position requires high attention to detail and the ability to follow processes. Join our team where inclusion and diversity drive our success!

Qualifications

• Fluency in English and Arabic (Levantine, Gulf, or Egyptian dialects) required.
• Relevant work experience in customer service.
• Must be able to type and learn airline-specific software.

Responsibilities

• Provide passenger customer services including check-in and ticketing.
• Assist passengers with special needs and manage baggage processing.
• Ensure compliance with security and policy requirements.

Skills

Customer service

Communication skills

Attention to detail

Typing and software proficiency

Education

High School diploma or GED equivalent

Job description

Swissport International AG is seeking a dedicated Passenger Service Agent in Miami, Florida. The role involves providing vital services including reservations, baggage processing, and special passenger assistance. Candidates must demonstrate professional fluency in English and Arabic, alongside a passion for exceptional customer service.

This position requires high attention to detail and the ability to follow processes. Join our team where inclusion and diversity drive our success!