Passenger Service Agent - Bilingual English/Portuguese

Swissport; Miami (FL); Sur place; USD 45 000 - 51 000; Plein temps

Résumé du poste

Swissport International AG is looking for a Passenger Service Agent in Miami, Florida. This role involves providing essential passenger services including ticketing, baggage processing, and assisting passengers with special needs.

The ideal candidate must be fluent in both English and Portuguese, possess excellent communication skills, and have a passion for customer service. This position offers a pay rate of $21.91/hr and is integral to maintaining a high standard of service in the aviation sector.

Qualifications

• Professional fluency in both English and Portuguese (written and verbal).
• Passionate about customer service with relevant work experience.
• Excellent communication skills in the specific languages.

Responsabilités

• Inspect and verify passenger documentation.
• Manage passenger baggage processing including fee calculation.
• Assist passengers with special needs during arrival and check-in.

Connaissances

Customer service

Fluency in English

Fluency in Portuguese

Attention to detail

Communication skills

Formation

High School diploma or GED equivalent

Description du poste

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.91/hr.

This position requires professional fluency in both English and Portuguese (written and verbal).

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation!