Bilingual Parts Specialist - Customer & Installer Support

O'Reilly Auto Parts; Sunland Park (NM); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and support store management with tasks. Bilingual candidates are encouraged to apply and will join a team focused on customer satisfaction and efficiency.

The role involves greeting customers, assisting with merchandise, handling transactions, and maintaining stock and store appearance. Training and career growth opportunities are available within a stable company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilités

• Greet retail/walk-in customers and assist with merchandise selection.
• Promote and follow customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist installers and professionals as needed.
• Answer store calls, lookup parts, quote prices, and recommend items.
• Handle cash drawer, accept payments, and process transactions.
• Process exchanges/returns per policy and resolve complaints.
• Assist with stock, planograms, and daily store tasks.
• Operate store equipment after training and comply with requirements.
• Provide in-store services (e.g., wipers, batteries) where allowed.

Connaissances

Customer service

Multitasking

Alphanumeric matching

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and support store management with tasks. Bilingual candidates are encouraged to apply and will join a team focused on customer satisfaction and efficiency.

The role involves greeting customers, assisting with merchandise, handling transactions, and maintaining stock and store appearance. Training and career growth opportunities are available within a stable company.