Bilingual Parts Specialist: Customer & Service Pro

O'Reilly Auto Parts; Burlington (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Employee Assistance Programs

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist who will deliver a high level of service to retail and installer customers and support store management with assigned tasks. You will greet customers, help them select merchandise, handle cash and credit transactions, process returns, and assist with in-store services and planogram updates.

Bilingual candidates are encouraged to apply. The role involves providing excellent service, handling daily operations, and assisting with delivery needs as

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selections.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges and returns per company policy.
• Assist with image maker, planogram updates, and stocking.
• Provide in-store services (wipers, batteries, etc.) and drive deliveries if needed.
• Address and resolve customer complaints and support store management.

Skills

Customer service excellence

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist who will deliver a high level of service to retail and installer customers and support store management with assigned tasks. You will greet customers, help them select merchandise, handle cash and credit transactions, process returns, and assist with in-store services and planogram updates.

Bilingual candidates are encouraged to apply. The role involves providing excellent service, handling daily operations, and assisting with delivery needs as