Bilingual Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Port Allen (LA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions

Medical/Dental/Vision Insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with assigned duties. Bilingual candidates are encouraged to apply and will help serve diverse customers in a busy automotive retail environment.

Responsibilities include greeting customers, assisting with merchandise selection, handling cash and payments, processing returns, answering calls, and maintaining store displays.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist professional customers as needed and directed.
• Handle cash, checks, and card transactions with accuracy and integrity.
• Process exchanges and returns per policy.
• Answer store calls and look up parts and quotes; promote related items.
• Support stock, planogram updates, and daily operational tasks.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with assigned duties. Bilingual candidates are encouraged to apply and will help serve diverse customers in a busy automotive retail environment.

Responsibilities include greeting customers, assisting with merchandise selection, handling cash and payments, processing returns, answering calls, and maintaining store displays.