Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Hanceville (AL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Starting Day One medical, dental, &amp

Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management, handles cash transactions, and promotes sales programs while maintaining store standards.

Bilingual candidates are encouraged to apply, with responsibilities including customer greeting, product recommendations, and handling returns. The position emphasizes teamwork, dedication to excellent service, and adherence to company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers as needed and directed.
• Handle cash, checks, and credit card transactions securely and accurately.
• Process exchanges/returns and resolve complaints politely.
• Support store management with daily operational tasks and image updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Automotive cataloging

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management, handles cash transactions, and promotes sales programs while maintaining store standards.

Bilingual candidates are encouraged to apply, with responsibilities including customer greeting, product recommendations, and handling returns. The position emphasizes teamwork, dedication to excellent service, and adherence to company policies.