Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Alliance (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Student tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management, handles cash transactions, and provides product recommendations with a focus on customer satisfaction.

Eligible candidates may be bilingual. Training will cover company programs and quality service standards, with opportunities to grow within the organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Process cash, checks, credit card transactions and returns per policy.
• Answer store calls, look up parts, quote prices and offer related items.
• Maintain cash drawer securely and assist with daily store tasks.
• Perform in-store services and light maintenance per training and policy.
• Occasionally drive a delivery vehicle as needed.

Skills

Alphanumeric matching

Customer service excellence

Multitasking

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management, handles cash transactions, and provides product recommendations with a focus on customer satisfaction.

Eligible candidates may be bilingual. Training will cover company programs and quality service standards, with opportunities to grow within the organization.