Bilingual Partner Onboarding & API Support Specialist

Infostud Group

United States

Remote

USD 17,000 - 23,000

Full time

8 days ago

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Benefits offered by this job

Paid training

Private health insurance

Birthday day off

Partner discounts

Job summary

M Plus Serbia is seeking two Technical Support & Partner Onboarding Specialists fluent in Hungarian and English to guide partners through API integrations and provide first-line technical support. You will use Postman to test API requests, monitor tickets, and collaborate with cross-functional teams to resolve onboarding issues.

Ideal candidates have at least 1 year of related experience, are comfortable working in a fast-paced environment, and can manage multiple tasks while maintaining strong

Qualifications

Minimum 1 year of API onboarding, technical support, or POS system experience.
Hands-on experience with Postman, Jira, and Confluence.
Fluent Hungarian and professional English language.

Responsibilities

Support partners throughout onboarding and assist with API integration.
Provide L1 technical support and troubleshoot partner issues related to POS and API connectivity.
Monitor and manage support tickets, ensuring timely follow-up and resolution.
Use Postman to test API requests and help identify integration issues.
Escalate complex issues to relevant teams when necessary.
Create, update, and maintain knowledge base articles and technical documentation.
Communicate with partners via Slack and email to ensure a smooth onboarding experience.

Skills

Postman

API onboarding

Technical support

Teamwork

Time management

Tools

Jira

Confluence

Job description

Ideal candidates have at least 1 year of related experience, are comfortable working in a fast-paced environment, and can manage multiple tasks while maintaining strong

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