Support Specialist (Night Shift) - M Plus Serbia d.o.o.

Infostud Group; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote model of work

Paid training

Private health insurance

Birthday off / partner discounts

Job summary

M Plus Serbia is seeking a passionate and tech-savvy Support Specialist to provide on-call support, manage and troubleshoot hardware and software, and assist with new customer launches. Remote work is offered, with night shifts and weekend coverage as needed.

You will input data for client sites, lead training sessions, and communicate technical details in layman’s terms. Excellent English, strong problem-solving, and the ability to work independently are essential.

Qualifications

• Strong verbal and written English communication.
• Experience communicating with customers to identify needs and solutions.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• On‑call responsiveness to support inquiries, virtually and in‑person.
• Managing, maintaining, and troubleshooting hardware and software across sites.
• Setting up and installing hardware.
• Inputting data for client sites.
• New customer launch support.
• Leading training sessions.
• Creating templates to improve communication.
• Conveying technical details in layman’s terms.

Skills

Excellent English communication

Microsoft Office (Teams, Word, Excel)

Multi-tasking / prioritization

Customer-facing communication

Problem solving

Independent work

Tools

Microsoft Office Suite

Job description

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on‑call support, managing and troubleshooting hardware and software, and supporting new customer launches.

We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

• On‑call responsiveness to support inquiries, both virtually and in‑person
• Managing, maintaining, and troubleshooting hardware and software across sites
• Setting up and installing hardware
• Inputting data for client sites
• New customer launch support
• Leading training sessions
• Creating templates to make communication more efficient
• Communicating technical details to users in layman’s terms

What we expect from you:

• Excellent English communication skills, both written and verbal
• Communicate effectively with customers to identify needs and provide solutions
• Strong critical thinking skills
• Self‑driven, can operate independently, and respond to unexpected situations with confidence
• Able to manage multiple competing priorities
• Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
• Experience with various operating systems and POS systems is a plus
• Willingness to work primarily during night shifts, including weekends

What you will get from us:

• Remote model of work
• Paid training
• Opportunity to work with a dynamic, fast‑growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

Note: Only shortlisted candidates will be contacted. Best of luck!