Bilingual Outbound Enrollment Specialist (EN/ES) Remote

Lever, Inc.; Philadelphia (Philadelphia County); Remote; USD 19,000 - 28,000; Full time

Job summary

Five Star Solutions seeks a Bilingual Outbound Enrollment Agent to support a healthcare enrollment program. This remote role targets English and Spanish speakers for outbound calls, following scripts to explain benefits and enroll members.

You will use a dialing system, document outcomes, and maintain privacy standards while meeting enrollment targets. The position offers training, a 40-hour workweek, and a flexible schedule including some evenings and Saturdays, with a focus on accurate data

Qualifications

• Experience with outbound calling or enrollment programs.
• Fluent in English and Spanish.
• Ability to follow scripts while maintaining a natural conversation.
• Comfortable with remote work and independent work.
• Experience using CRM systems.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center experience

Sales experience

Enrollment experience

English fluency

Spanish fluency

Tools

Salesforce CRM

Job description

Five Star Solutions seeks a Bilingual Outbound Enrollment Agent to support a healthcare enrollment program. This remote role targets English and Spanish speakers for outbound calls, following scripts to explain benefits and enroll members.

You will use a dialing system, document outcomes, and maintain privacy standards while meeting enrollment targets. The position offers training, a 40-hour workweek, and a flexible schedule including some evenings and Saturdays, with a focus on accurate data