Remote Bilingual Enrollment Agent (English/Spanish)

Lever, Inc.; San Antonio (TX); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Remote work

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents to support a healthcare enrollment program. This remote role serves English- and Spanish-speaking health-plan members, following scripted scripts to explain benefits and enrollment opportunities.

Applicants should be comfortable with outbound calls, CRM usage (Salesforce), and compliant handling of sensitive information. The position offers daytime hours, with paid training and full-time benefits eligibility after 60 days.

Qualifications

• Experience in outbound calling, call center, sales, or enrollment
• Strong verbal communication and active listening
• Comfortable following a structured script
• Ability to handle questions and objections
• Professional, empathetic communication
• Remote work capability
• Fluent in English and Spanish

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow scripts and enrollment procedures.
• Engage members in friendly conversations to explain benefits and enrollment opportunities.
• Navigate Salesforce CRM and other systems while speaking with members.
• Document call outcomes and enrollment activity accurately.
• Meet quality, productivity, and enrollment goals.
• Protect member information and follow privacy procedures.

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking bilingual outbound enrollment agents to support a healthcare enrollment program. This remote role serves English- and Spanish-speaking health-plan members, following scripted scripts to explain benefits and enrollment opportunities.

Applicants should be comfortable with outbound calls, CRM usage (Salesforce), and compliant handling of sensitive information. The position offers daytime hours, with paid training and full-time benefits eligibility after 60 days.