Bilingual Outbound Enrollment Specialist (Remote)

Lever, Inc.; Tampa (FL); Remote; USD 19,000 - 28,000; Full time

Job summary

Five Star Solutions is seeking a bilingual outbound enrollment agent to support a healthcare enrollment program. This remote role targets English and Spanish speakers, operating Monday–Friday with occasional Saturday shifts.

Compensation is $17/hour with an additional night/weekend differential, training is provided, and full-time status includes benefits after 60 days. Responsibilities include making outbound calls, following scripts, explaining enrollment options, and documenting outcomes in

Qualifications

• Outbound calling and enrollment experience preferred.
• Must be fluent in English and Spanish.
• Comfortable following scripted conversations.
• Ability to handle objections professionally.
• Remote work ability and reliable attendance.
• Proficient with CRM systems and multiple applications.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

CRM proficiency

Bilingual English/Spanish

Active listening

Communication skills

Remote work

Attention to detail

Attendance reliability

Script adherence

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a bilingual outbound enrollment agent to support a healthcare enrollment program. This remote role targets English and Spanish speakers, operating Monday–Friday with occasional Saturday shifts.

Compensation is $17/hour with an additional night/weekend differential, training is provided, and full-time status includes benefits after 60 days. Responsibilities include making outbound calls, following scripts, explaining enrollment options, and documenting outcomes in