Bilingual Onsite Collections Rep (Spanish) – Mon–Fri

CAPITAL Services; Sioux Falls (SD); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

3 weeks paid vacation

11 paid holidays

Paid sick leave

Full training program

Work from home after 9 months

Medical, dental, vision

Job summary

CAPITAL Services seeks Onsite Collections Representatives in Sioux Falls, SD. This regular full-time role starts at $17.50/hr with a 15% Spanish bilingual differential and a Monday–Friday schedule (10:30am–7:00pm; no weekends). Training is full-time and paid to equip you for success.

You'll assist customers with credit card inquiries, analyze accounts, negotiate resolutions, and strive to meet performance goals while enjoying benefits and growth opportunities in a supportive culture.

Qualifications

• Customer service experience is preferred.
• Phone-based support and empathy are key.
• Fluency or strong proficiency in Spanish is a plus.

Responsibilities

• Provide patient, empathetic support for credit card payment inquiries.
• Communicate professionally via phone interactions.
• Analyze account details to identify best resolutions.
• Negotiate and collaborate to resolve payment concerns.
• Meet performance and quality goals consistently.

Skills

Customer service

Phone support

Spanish bilingual

Communication

Problem solving

Job description

CAPITAL Services seeks Onsite Collections Representatives in Sioux Falls, SD. This regular full-time role starts at $17.50/hr with a 15% Spanish bilingual differential and a Monday–Friday schedule (10:30am–7:00pm; no weekends). Training is full-time and paid to equip you for success.

You'll assist customers with credit card inquiries, analyze accounts, negotiate resolutions, and strive to meet performance goals while enjoying benefits and growth opportunities in a supportive culture.