Bilingual Customer Care Associate – English/Spanish

First PREMIER Bank PREMIER Bankcard; Sioux Falls (SD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full medical benefits

Paid Time Off

401(k) matching up to 5%

Wellness program

Employee events

Job summary

First PREMIER Bank in Sioux Falls, SD seeks a Bilingual Customer Care Associate (English & Spanish) to provide frontline support by phone, email and messaging. You’ll resolve inquiries, verify identities, and guide customers through bank services, aiming to deepen relationships. The role supports cross-selling opportunities and requires a friendly, professional approach.

The position offers full-time hours with benefits and growth opportunities within a respected financial organization.

Qualifications

• Bilingual English/Spanish required.
• Experience in banking or customer service preferred.
• Strong communication and empathy in customer interactions.
• Ability to learn and navigate banking systems and processes.

Responsibilities

• Provide customer support via phone, email, and messaging as the primary contact.
• Resolve inbound inquiries with ownership and empathy to enhance relationships.
• Document issues, verify customer information, and ensure data accuracy.
• Explain policies and product features to customers and assist with online banking.
• Collaborate with other bank departments to address customer needs.

Skills

Bilingual English/Spanish

Excellent interpersonal skills

Customer service experience

Basic computer skills

Ability to handle stressed customers

Professional demeanor

Education

High school diploma or equivalent

Tools

Office software

Job description

First PREMIER Bank in Sioux Falls, SD seeks a Bilingual Customer Care Associate (English & Spanish) to provide frontline support by phone, email and messaging. You’ll resolve inquiries, verify identities, and guide customers through bank services, aiming to deepen relationships. The role supports cross-selling opportunities and requires a friendly, professional approach.

The position offers full-time hours with benefits and growth opportunities within a respected financial organization.