Bilingual Customer Care Associate - English/Spanish

First PREMIER Bank PREMIER Bankcard; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full medical benefits when working 20+

Dental and vision coverage

401(k) - dollar-for-dollar match up to

Paid Time Off

Job summary

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, seeks a Customer Care Associate fluent in English and Spanish. You will provide customer support via phone, email and messaging, as the primary contact for inbound inquiries and issue resolution.

The role involves resolving banking issues, deepening customer relationships, cross-selling appropriate products, and collaborating with bank departments. Competitive benefits include medical, dental, vision, 401(k), and PTO.

Qualifications

• Fluent bilingual skills (English/Spanish) are compensated with a 10% differential.
• Provide customer support via phone, email and messaging.
• Must be able to resolve banking issues and guide customers through processes.

Responsibilities

• Answer customer calls and greet customers with a helpful demeanor.
• Serve as primary contact for inbound inquiries via phone, email, or secure messaging.
• Troubleshoot banking issues, identify root causes, and resolve problems.
• Document and track support requests and update customer information.
• Verify customer identity following banking protocols.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Phone etiquette

Conflict resolution

Education

High school diploma or equivalent

Job description

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, seeks a Customer Care Associate fluent in English and Spanish. You will provide customer support via phone, email and messaging, as the primary contact for inbound inquiries and issue resolution.

The role involves resolving banking issues, deepening customer relationships, cross-selling appropriate products, and collaborating with bank departments. Competitive benefits include medical, dental, vision, 401(k), and PTO.