Customer Care Reps & Bilingual Customer Care Reps

ADP, Inc.; Sioux Falls (SD); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401K with company match

Tuition reimbursement

Paid parental leave

3 weeks vacation

11 paid holidays

Paid sick leave

Bilingual differential

Job summary

CAPITAL Services in Sioux Falls, SD is seeking onsite Customer Care Representatives and Bilingual Customer Care Representatives to join our team. You will empathize with customers and resolve issues through phone conversations.

We provide a full-time, paid 4-week training program with mentorship, hands-on learning, and ongoing support to help you grow. Enjoy a stable Monday–Friday schedule with no weekend hours, a competitive benefits package (health, dental, vision, 401K with match), paid

Qualifications

• Smooth, efficient, confident phone communication.
• Calm under pressure and adaptable.
• Creative problem solving to find solutions.
• Organized documentation while handling multiple tasks.
• Friendly, goal-driven with a positive attitude.

Responsibilities

• Empathize with customers and identify solutions during calls.
• Document accounts accurately while handling multiple tasks.

Skills

Empathy

Phone communication

Problem solving

Organizational skills

Positive attitude

Spanish bilingual

Job description

Customer Care Reps & Bilingual Customer Care Reps

Regular Full-Time Sioux Falls, SD, US

Onsite Customer Care Representatives and Bilingual Customer Care Representatives Monday-Friday | 10:30am-7:00pm | NO WEEKENDS!

Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people - employees, customers, and clients. As a member of our Customer Care team, you'll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

Training & Support
Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you're fully prepared and supported in your role.

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators - the voice of our company
• Calm under pressure, adaptable, and resilient
• Creative problem solvers focused on finding the right solution for each customer
• Organized and efficient when documenting accounts while managing multiple tasks
• Friendly competitors who consistently aim to meet or exceed performance goals
• Naturally optimistic, maintaining a positive outlook in challenging situations
• Understanding, caring, and committed to the success of our customers and organization

What's in it for you at CAPITAL Services:

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave
• Bilingual differential for fluency in Spanish - 15%
• Consistent Monday - Friday schedule with no weekend hours
• Regular one-on-one meetings with your manager focused on growth and development
• Clear career path opportunities, with pay increases at each step
• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU
• Opportunities to volunteer and give back to the community