Customer Center Rep - Bilingual Bonus & Flexible Shifts

First PREMIER Bank/PREMIER Bankcard; Dakota Dunes (SD); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Paid time off

401(k) matching

Employee wellness program

Volunteer hours

Job summary

PREMIER Bankcard in Dakota Dunes, SD, is seeking agents to handle inbound calls about our products and services. Roles include full-time and part-time on-site positions with paid training and opportunities to earn incentives. The base pay starts at $17.25–$19.15 per hour, with bilingual skills earning a 10% differential.

Comprehensive benefits support employees and families. Training is extensive, up to 3 weeks, with ongoing opportunities for advancement.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Customer service

Communication

Phone presence

Bilingual English/Spanish

Job description

PREMIER Bankcard in Dakota Dunes, SD, is seeking agents to handle inbound calls about our products and services. Roles include full-time and part-time on-site positions with paid training and opportunities to earn incentives. The base pay starts at $17.25–$19.15 per hour, with bilingual skills earning a 10% differential.

Comprehensive benefits support employees and families. Training is extensive, up to 3 weeks, with ongoing opportunities for advancement.