Bilingual Customer Service & Sales Support Rep

SRS Distribution, Inc.; Tallahassee (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

SRS Distribution, Inc. in Tallahassee, FL is seeking a Customer Service Representative who delivers outstanding service to walk-in customers and supports sales with accurate order processing.

This on-site role requires bilingual English/Spanish skills, coordination with sales, drivers, and warehouse teams, and proficiency with CRM and ERP systems to ensure timely order fulfillment. The position offers opportunities for growth in sales or management within a fast-paced, customer-focused

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms.
• Bilingual English/Spanish preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Supports walk-in customers with counter sales and coordinates with sales, drivers, and warehouse teams.
• Processes transactions in the ERP system and helps grow sales by identifying opportunities.
• Upholds company values and uses bilingual skills to enhance customer experience.

Skills

Customer service

Active listening

Bilingual English/Spanish

CRM proficiency

ERP proficiency

Education

High school diploma

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Distribution, Inc. in Tallahassee, FL is seeking a Customer Service Representative who delivers outstanding service to walk-in customers and supports sales with accurate order processing.

This on-site role requires bilingual English/Spanish skills, coordination with sales, drivers, and warehouse teams, and proficiency with CRM and ERP systems to ensure timely order fulfillment. The position offers opportunities for growth in sales or management within a fast-paced, customer-focused