Bilingual On-Site Customer Service & Sales Support

SRS Distribution Inc.; Tuscaloosa (AL); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/Dental/Vision benefits

Flexible Spending Accounts

Company paid Life insurance

Short-Term Disability

Long-Term Disability

Parental Leave

Descrizione del lavoro

SRS Building Products - Tuscaloosa, a branch of SRS Distribution Inc., seeks a Customer Service Representative to deliver outstanding counter and phone service, assist walk-in customers, coordinate with sales, drivers, and warehouse, and uphold our culture of making money and having fun.

The role requires 1–2 years of customer service experience, a high school diploma or equivalent, and familiarity with CRM and ERP systems.

Competenze

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the culture.
• Valid driver’s license and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Mansioni

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Processes transactions in the ERP system and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience.

Conoscenze

Customer service

Phone handling

CRM systems

ERP platforms

Sales support

Bilingual (English/Spanish)

Driver's license

Team collaboration

Problem solving

Attention to detail

Formazione

High school diploma or equivalent

Associates or bachelor's in communications or business management

Strumenti

CRM systems

ERP platforms

Descrizione del lavoro

SRS Building Products - Tuscaloosa, a branch of SRS Distribution Inc., seeks a Customer Service Representative to deliver outstanding counter and phone service, assist walk-in customers, coordinate with sales, drivers, and warehouse, and uphold our culture of making money and having fun.

The role requires 1–2 years of customer service experience, a high school diploma or equivalent, and familiarity with CRM and ERP systems.