Bilingual Customer Service & Sales Coordinator

SRS Building Products; Tuscaloosa (AL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Zusammenfassung

SRS Building Products in Tuscaloosa, AL, is seeking a Customer Service Representative to deliver exceptional service at the counter and over the phone. You will support sales teams, coordinate with drivers and warehouse staff, and leverage CRM and ERP systems to process orders and keep customers informed.

The role emphasizes bilingual communication, strong relationship-building, and a proactive approach to growth while reflecting the company’s “Make Money and Have Fun!” culture.

Qualifikationen

• Proven customer service and phone handling experience.
• Familiarity with CRM/ERP platforms for order entry and transactions.
• Authorized to work in the U.S. without sponsorship.

Aufgaben

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and coordinates with sales, drivers, and warehouse teams for timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying opportunities.

Kenntnisse

Customer service

CRM proficiency

ERP proficiency

Bilingual EN/ES

Sales support

Ausbildung

High school diploma or equivalent

Associate or Bachelor in communications or business management

Tools

CRM systems

ERP systems

Jobbeschreibung

SRS Building Products in Tuscaloosa, AL, is seeking a Customer Service Representative to deliver exceptional service at the counter and over the phone. You will support sales teams, coordinate with drivers and warehouse staff, and leverage CRM and ERP systems to process orders and keep customers informed.

The role emphasizes bilingual communication, strong relationship-building, and a proactive approach to growth while reflecting the company’s “Make Money and Have Fun!” culture.