Bilingual Office & Operations Manager

NFI; North Aurora (IL); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Other benefit plan options

Job summary

NFI is seeking an Office Manager in Illinois to Direct, administer, and support all administrative and customer service functions while assisting Operations Management. The role typically supports 3–4 customer accounts or one large account, supervising a small CSR team and reporting to the General Manager.

The candidate should be bilingual in Spanish with strong analytical and communication skills. The position requires flexibility for irregular hours, payroll duties, and HR responsibilities

Qualifications

• High School Diploma required; Associates Degree preferred.
• At least 5+ years of Manager/Supervision experience.
• Experience in Distribution/fulfillment center, preferred.
• Computer applications using MS Office based software.
• Bi-lingual (Spanish) is required.
• Must be able to work irregular hours, including nights, weekends and holidays.

Responsibilities

• Supervises Administrative/CSR staff on a day-to-day basis, typically no more than 3 employees.
• Ensures data entry accuracy through training and audits of administrative staff production.
• Maintains high customer satisfaction through close communication with customers and operations.
• Oversees accounts payable and receivable processes in line with corporate standards.
• Directs payroll preparation and maintains confidential payroll records.
• Provides HR administration tasks such as wage changes, termination processing, and PTO tracking.
• Assists General Manager with vacation/work schedules and annual reviews.

Skills

Bilingual (Spanish)

Analytical skills

Excellent communication

Flexible to irregular hours

Education

High School Diploma

Associates Degree preferred

Tools

MS Office

KRONOS

Job description

NFI is seeking an Office Manager in Illinois to Direct, administer, and support all administrative and customer service functions while assisting Operations Management. The role typically supports 3–4 customer accounts or one large account, supervising a small CSR team and reporting to the General Manager.

The candidate should be bilingual in Spanish with strong analytical and communication skills. The position requires flexibility for irregular hours, payroll duties, and HR responsibilities